Privacy Policy
This Privacy Policy explains how Sparkling Spaces handles personal data when you use the website, request move-in or move-out cleaning services, or communicate with us about a booking or quotation.
This introduction outlines the general scope of data handling, user rights, and where to direct policy-related questions.
Data We Collect
We may collect identification and contact details, property and access information, service preferences, appointment details, payment-related records, communication content, and condition photos where provided for quotation or service planning. We may also collect limited technical data such as device, browser, and usage information when you use the website.
How We Collect Data
We collect personal data directly from you when you make an inquiry, request a quote, book a visit, or communicate with us. We may also receive information from property-related instructions you provide, from condition photos you choose to share, and from technical systems that record website activity and form submissions.
Types of Cookies
We may use session cookies to support navigation and form use, persistent cookies to remember basic preferences, and analytics cookies to understand how the website is used. We do not rely on cookies to collect more information than is reasonably needed for these purposes.
Cookie Control
We use standard cookies and similar technologies for site operation, basic analytics, and form functionality. You can manage cookies through your browser settings, including blocking or deleting them, but some site features may not function properly if cookies are disabled.
How We Use Data
We use personal data to respond to inquiries, prepare quotes, confirm property scope and access, schedule appointments, coordinate cleaning visits, manage handover-related communication, process payments, maintain records, improve website performance, and meet legal or accounting obligations. We may also use limited technical data to secure the website and troubleshoot operational issues.
Service Providers and Partners
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, and related administrative functions. We may also share information with contractors or other operational partners only to the extent needed to deliver the requested service or manage the booking process.
Legal Disclosure
We may disclose personal data when required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, users, or property. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.
Your Rights
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing based on legitimate interests where that basis applies.
How to Make a Request
To make a privacy request, provide enough information for us to identify the relevant records and understand the request. We may ask for additional details before responding, and we may decline a request where the law allows us to do so.
Data Retention
We keep personal data only for as long as needed to manage inquiries, complete services, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymize it where practical.
Policy Updates
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version will apply from the stated effective date.